Service Level Agreement for Customer Service

Service level agreements (SLAs) for customer service ensure that customers receive prompt, high-quality assistance. However, not every company has an SLA in place, and some that do may not fully understand their importance. In this article, we`ll discuss what an SLA is, why it matters, and how to create one. What is a Service…

Trips Agreement Trademark

The TRIPS Agreement and Trademark: Understanding the Basics The Agreement on Trade-Related Aspects of Intellectual Property Rights (TRIPS) is an international treaty established by the World Trade Organization (WTO) that sets out the minimum standards for protecting and enforcing intellectual property rights. One of the key areas covered by the TRIPS Agreement is trademark…